MACADAM Acc. provides worldwide shipping service for our international customers, please ensure you have read below policy before placing your international orders.
All global parcels will be delivered by SF Express International.
< ORDER STATUS >
Once your order has been placed, you will receive an email acknowledging the details of your order which include order number, product information and shipping details.
MACADAM processes IN-STOCK orders within 72 hours of the order's placement, or the next available working day.
Orders placed from weekend or holiday will be processed the following working day.
▸ PRE-ORDER products orders are processed within 7-21 business days
※If your order includes IN-STOCK and PRE-ORDER products, it would be dispatched by PRE-ORDER products shipping process.
< PAYMENT >
MACADAM provides following payment methods:
- Credit/Debit Cards (Visa / Mastercard / American Express / Union Pay)
Available currency: USD, CNY, AUD, CAD, JPY, KRW, EUR, GBP, NZD, TWD, HKD - Alipay
Your credit card will be charged only when the order is finalized, and MACADAM will not be held responsible for any refusal of a card issuer to authorize the transaction.
< SHIPPING >
All global parcels will be delivered by SF Express International.
Free shipping on orders over US $150, otherwise you will be charged US $10 for each parcel as a global shipping fee.
Orders have been shipped means you would no longer be able to cancel order or change delivery address, please make sure to fill out the correct shipping information when checking out.
Your order may incur duties, fees and import taxes that would depend on which country the order is being shipped to.
Once your order has been shipped, you can track your parcel delivery status via SF Express International website (Click Here)
※Tracking information will be updated online one (1) business day after your order has been shipped.
< REFUNDS >
Refunds will be credited to your original form of payment and may take up to 7 business days to process.
It may take your financial institution additional time to process the refund and update your bank statement.